Frequently Asked Questions
Find all the answers to your questions on this page.
Mural Wallpapers
This section is designed to answer all your questions regarding self-adhesive wallpapers and non-woven wallpapers.
Non-woven wallpapers
What is non-woven wallpaper?
A non-woven wallpaper is a type of modern wall covering made from cellulose fibers and non-woven textile. Unlike traditional wallpapers, it does not require prior soaking in water. It is easy to install, durable and tear-resistant.
How to install non-woven wallpaper?
Installing non-woven wallpaper is relatively simple. Make sure you have a clean, smooth wall. Apply the glue directly to the wall, then hang the wallpaper, smoothing it gently to eliminate air bubbles. Follow the instructions included with the wallpaper or see our installation guide for detailed information.
Can you use non-woven wallpaper in any room?
Non-woven wallpapers are versatile and suitable for most rooms in your home, including bedrooms, living rooms and hallways. However, avoid using them in rooms with high humidity such as bathrooms, as humidity can damage the paper.
How to maintain non-woven wallpaper?
Non-woven wallpapers are easy to maintain. You can gently clean them with a soft, damp cloth to remove light stains. Avoid the use of harsh chemicals. They are designed to be durable and stain resistant.
Can I paint non-woven wallpaper?
Yes, most non-woven wallpapers can be painted if you wish to change their color. Make sure you prepare the surface properly by cleaning it and using paint suitable for wallpaper.
Are non-woven wallpapers resistant to peeling?
Yes, non-woven wallpapers are known for their resistance to peeling. They are manufactured to adhere firmly to the wall when properly installed. Be sure to follow the recommended installation steps for best results.
What is the typical lifespan of non-woven wallpaper?
The lifespan of non-woven wallpaper depends on many factors, including the quality of the material, correct installation and maintenance conditions. In general, high-quality non-woven wallpaper can last 5 to 10 years or more. However, it is important to note that decorating trends evolve, and you may choose to replace it for a more current look.
Can I use non-woven wallpaper to cover imperfections on the wall?
Yes, non-woven wallpapers are excellent for hiding slight wall imperfections, such as small holes or minor irregularities. However, for larger imperfections, it is recommended to repair them before applying the wallpaper for optimal results.
Are non-woven wallpapers environmentally friendly?
Many non-woven wallpapers are made from environmentally friendly materials, such as sustainable cellulose fibers. Check the eco-friendly features of the wallpaper you choose, as many brands are committed to offering eco-friendly products.
How can I remove non-woven wallpaper if I want to replace it?
Removing non-woven wallpaper is generally easier than traditional wallpapers. You can often peel it off by hand or using a scraper if necessary. Consult the manufacturer's specific instructions for detailed advice on safe removal.
Adhesive wallpapers
What is adhesive wallpaper?
Adhesive wallpaper is a type of wall covering that incorporates an adhesive layer on the back of the paper. This means there is no need to apply glue to the wall. Simply remove the protective film and stick the wallpaper directly to the desired surface.
How to choose the right size of adhesive wallpaper?
To choose the right size of adhesive wallpaper, measure the height and width of the area you want to cover. Select a roll of adhesive wallpaper that matches these dimensions or opt for customizable rolls for the perfect fit.
Can you use adhesive wallpaper in a bathroom or kitchen?
Yes, many self-adhesive wallpapers are designed to resist moisture, making them suitable for bathrooms and kitchens. Be sure to check the product specifications to ensure it is suitable for these areas.
How to maintain adhesive wallpaper?
Maintaining adhesive wallpaper is easy. You can usually clean it with a soft, damp cloth to remove light stains. Avoid the use of harsh chemicals as this may damage the adhesive.
Can you remove and reuse adhesive wallpaper?
The ability to remove and reuse adhesive wallpaper depends on the quality of the product and the surface to which it is applied. Some high quality self-adhesive wallpapers can be removed without leaving any residue (exactly like ours), allowing reuse. Consult the manufacturer's instructions for specific information. Note: You can use and reuse our wallpapers up to 4 times!
How to avoid air bubbles when installing adhesive wallpaper?
To avoid air bubbles, start by applying one end of the adhesive wallpaper and slowly smooth it out using a spatula or wallpaper brush. Make sure you work from the center outwards to push the air out. If bubbles appear, you can gently flatten them with your hands.
How long does adhesive wallpaper last?
The lifespan of adhesive wallpaper depends on its quality, maintenance and conditions of use. In general, well-maintained adhesive wallpaper can last 3 to 5 years or more. However, it is important to note that decorating trends evolve, and you may choose to replace it for a new look.
Can I apply adhesive wallpaper to a textured wall?
Yes, you can generally apply adhesive wallpaper to a textured wall, but the end result may vary depending on the type of texture. It's best to try a small piece to see how it sticks before covering the entire wall. You may also consider lightly flattening the wall texture before application for a more even result.
Can you put adhesive wallpaper on painted or varnished walls?
Yes, you can put adhesive wallpaper on painted or varnished walls. However, it is important to ensure that the surface is clean, smooth and free of dust or dirt. In the case of varnished walls, it may be useful to lightly sand the surface to improve the adhesion of the wallpaper.
What is the difference between permanent and removable adhesive wallpaper?
Permanent adhesive wallpaper is designed for long-term use and may be more difficult to remove without damaging the surface. In contrast, removable adhesive wallpaper is designed to be removed easily without leaving residue or damaging the wall. Choose the type according to your needs, whether for temporary or permanent decoration. Be sure to check the product specifications for the type of adhesion.
Room Dividers
This section is dedicated to answering all your questions regarding our superb Folding screens.
Room Dividers and Shoji Screens
What types of room dividers do you offer?
We offer two types of room dividers: double-sided canvas dividers and shoji screens with rice paper and non-woven (180g/m2). Both offer beautiful aesthetics and are available in 3 and 5 panel configurations.
What dimensions are available for your double-sided canvas room dividers?
Our double-sided canvas room dividers are available in two main sizes: 135x5x172 cm for 3 panels and 225x5x172 cm for 5 panels. These dimensions offer great flexibility in designing your space.
Can I customize the dimensions of my room dividers?
Unfortunately, we do not offer dimension customization for our room dividers. They are available in the standard dimensions mentioned previously.
Can you tell me about the designs available for your room dividers?
Our room dividers feature beautiful designs that vary depending on the collection. We offer a variety of patterns, from modern designs to traditional Japanese patterns. Each design is carefully chosen to add a touch of elegance to your space.
How do I care for my double-sided canvas room dividers?
To maintain your double-sided canvas room dividers, simply dust them regularly using a dry, soft cloth. If there are any stains, use a slightly damp cloth to clean them, but avoid using harsh chemicals that could damage the canvas.
How do I maintain my shoji screens?
Maintaining shoji screens is simple. Use a dry cloth to dust them regularly. If necessary, gently clean the rice paper with a soft, slightly damp cloth. Be careful not to excessively wet the paper to avoid damage.
Can you tell more about the quality control process of your room dividers?
Each production of our room dividers goes through a rigorous quality control process. We carry out careful inspections at every stage, from design to manufacturing, to ensure our products meet the highest standards. This ensures that you receive a premium quality room divider.
How durable are your room dividers?
Our room dividers are designed to be durable and hard-wearing. With proper care, they can add a touch of elegance to your space for many years.
Can you give me a comparison between double sided canvas dividers and shoji screens?
Of course ! Double-sided canvas dividers offer a modern, versatile aesthetic, while shoji screens bring a touch of traditional Japanese charm. Double-sided canvas dividers come in larger sizes, while shoji screens are slightly more compact. The choice will depend on your preference in style and available space.
Canvas Prints
Frequently asked questions about our canvas prints, Handmade paintings from Artists and acrylic prints.
Printed Canvas, Paintings and Printings on Acrylic glass
Can you tell me about the quality of your canvas prints?
There are 3 levels Of Quality: Standard Print, Printed on Italian Canvas and Premium Canvas. All artworks are printed with durable inks on fade-resistant canvas. We are committed to providing reproductions that are faithful to the original works.
How are your Handmade paintings Fabricated?
Our handcrafted paintings are Painted by hand by our talented Partner artists. Each work is designed with care and passion, using traditional artistic techniques to capture beauty and emotion.
Can I order a custom painting?
Unfortunately, we do not currently offer custom paintings. However, we have a wide range of works for you to choose from to find the one that best suits your style.
What is the difference between a canvas print and a Handmade painting?
A canvas print is a reproduction of an existing work, while a handcrafted painting is an original creation created by our partner artists. Handcrafted paintings have a unique quality and are signed by it Creator.
Can you frame my canvas prints or handmade paintings?
Our Canvas prints & Handmade paintings are stretched & gallery-wrapped, no framing required for this wall decor, unwrap your artwork & hang on your wall or place on a flat surface.
How do I care for my canvas prints and craft paintings?
To care for your canvas prints, use a dry, soft cloth to dust them. For craft paints, avoid exposing them to intense direct sunlight and humidity. You can clean them carefully if necessary.
Can you tell me about the quality of your acrylic prints?
Our acrylic prints are made with high quality inks on a clear acrylic surface. They provide exceptional clarity and depth to colors, creating a dazzling work of art, Plus and unique 3D effect.
How are your acrylic prints made?
Our acrylic prints are created by printing the image directly onto a high quality acrylic plate. This technique provides incredible sharpness and luminosity to the details of the work.
Can I hang my acrylic prints outdoors?
We offer hanging tools with each canvas print to make your setup easy and convenient. However, if you wish to hang an acrylic print outdoors, please note that while we provide the necessary hanging tools, acrylic prints are not specifically designed to withstand outdoor weather conditions.
They are ideal for indoor use, where they can truly shine in all their splendor.
Do you offer customization options for your acrylic prints?
We currently do not offer custom acrylic prints. However, you can choose from our selection of available works to find the one that suits you best.
Framed Posters
This section is designed to answer all your questions regarding the poster frames with artwork that we offer.
Framed Posters
What types of frames do you offer for your framed posters?
We offer 2 colors of frames for our framed posters: gold and black. Each of these frames is made from high quality & recycled plastic, carefully chosen to complement and protect your artwork.
What is the standard size of your framed posters?
Our framed posters are available in standard sizes, usually A3, A4, or A2, but we also have other dimensions for some works. You can find specific size details on the corresponding product pages.
What types of glass do you use to protect framed posters?
For the protection of our framed posters, we use acrylic glass. It is a lightweight, impact-resistant material that provides excellent clarity so you can fully enjoy the artwork.
Do you offer framed posters with original designs?
Absolutely ! We have an extensive collection of framed posters with original designs designed by talented artists. You'll find a variety of styles, from modern designs to classic patterns.
Can I choose the frame color for a given poster?
Generally, our framed posters are available with gold and black frames, depending on the design of the artwork. The frame color is specifically chosen to complement the aesthetic of each poster.
How do I care for my framed posters?
Maintaining your framed posters is simple. Use a soft, dry cloth to regularly dust the acrylic glass and frame. Avoid using harsh chemicals that could damage the frame or glass.
Can I hang my framed posters directly on the wall?
Yes, our framed posters are designed to hang directly on the wall. Each frame is equipped with clips for easy hanging.
Do you offer customization options for framed posters?
We currently do not offer personalization for our framed posters. However, you can choose from our wide selection of original designs to find one that matches your style.
Are framed posters ready to hang upon receipt?
Yes, our framed posters are ready to hang upon receipt. All you have to do is find the perfect place to display them and hang them using the hooks provided.
How can I order framed posters from your site?
To order framed posters from our site, simply browse our collection, select the poster of your choice, then choose the available size and frame. Add the item to your cart and follow the checkout steps to complete your order.
Paintings by numbers
This section is here to answer your questions about our paint by numbers, suitable for children and adults.
Paint by Numbers Kit
What are your paint by numbers kits?
Our paint by numbers kits are complete sets that include everything you need to create a beautiful work of art. Each kit includes a pre-printed canvas with numbers, color palette, brushes and step-by-step instructions.
What age are your paint by number kits intended for?
Our paint by numbers kits are suitable for both adults and children (3+ years with parenting supervision). We have designs for all ages and skill levels, from simpler options for our beloved little ones to more complex designs for adults.
How does painting by numbers work?
Painting by numbers is a simple and fun process. Each area of the canvas is pre-printed with a number corresponding to a specific color. You simply follow the instructions to fill in each numbered area with the corresponding color. In the end, you get a beautiful and colorful work of art.
Do I need to have artistic skills to use your paint by numbers kits?
No, no prior artistic skills are necessary. Our kits are designed for all skill levels, from beginners to more experienced artists. The step-by-step instructions are easy to follow, making creating a beautiful work of art accessible to everyone.
What happens if I make a mistake while painting by numbers?
Errors are common and easy to correct. If you accidentally paint in the wrong area, simply let the paint dry and then cover it with the correct color. Our goal is to provide you with a relaxed and stress-free painting experience.
Do paint by numbers kits come with frames to display the finished work?
Generally, our paint by numbers kits do not come with frames because the canvas is stretched over the frame (just like our canvas prints). Once you have completed your artwork, you can easily have it hanged on a wall or placed on a flat surface to proudly display it.
Do you offer custom paint by numbers kits?
We currently do not offer custom paint by number kits. However, we have a huge selection of designs for you to choose from to find the one that inspires you the most.
How long does it take to complete a paint by numbers kit?
The time it takes to complete a paint by numbers kit depends on the complexity of the model and your work rate. Some kits can be completed in a few hours, while others may take several days. It's a relaxing activity, so take your time to enjoy the process.
How can I order a paint by numbers kit from your site?
To order a paint by numbers kit from our site, browse our collection, choose the model you like, select the size you want, then add it to your cart. Then follow the payment steps to finalize your order.
Are paint by number kits an educational activity for kids?
Absolutely ! Paint by numbers kits are not only fun, but also educational. They help children develop their hand-eye coordination skills, creativity and patience while discovering the world of art.
About ArtfulPrivacy
This section is dedicated to answering your questions regarding delivery, returns, and to find out a little more about us.
ArtfulPrivacy at your service
What are the production and delivery times for your wallpapers and canvas prints?
Wallpapers and canvas prints have a production time of up to two business days. Then allow 3-5 days for delivery to the UK and EU (and now the USA). For more details, please see our production and delivery page.
How long does it take to produce your handmade paintings?
Our handcrafted paints have a production time of up to 15 days. After production, delivery time is 3-5 days. See our production and delivery page for more specific information.
What are the production times for your room dividers and acrylic prints?
Room dividers have a production time of between 5-7 business days, while acrylic prints can take up to 10 days for production. Additional delivery takes 3-5 days. For detailed information, visit our production and delivery page.
Where are your products shipped from?
All our products are shipped from Poland by the partner production company: Artgeist. We chose this strategic location to facilitate and accelerate delivery and minimize production costs of these type of products.
What delivery companies do you use for the UK, EU & the US?
For the UK we mainly use UPS & FedEx service for delivery. For the European Union, we work with the carriers DPD and GLS. These companies guarantee efficient and reliable delivery of our products. For the US, we use USPS & FedEx.
How do you ensure the quality of your products?
We love interior design and art, implementing strict quality checks in all production stages with our partner. Our priority is delivering top-quality products, plus, we offer 30 days return window if anything is not as advertised on our website or other sales channels.
Can you tell us more about your team and your approach to interior design?
We are a group of enthusiastic home decor experts & sellers dedicated to infusing art into daily living. Our emphasis is on supplying exquisite, enduring creations that elevate your living spaces to extraordinary heights.
What is your return and exchange policy?
We have a very flexible return and exchange policy. You can return or exchange a product within 30 days of purchase, without any conditions. Your satisfaction is our priority.
Do I need a specific reason to return or exchange a product?
No, you do not need to provide a specific reason to return or exchange a product. We understand that your needs may change, which is why we offer this option without conditions.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service. They will guide you through the process and ensure everything goes smoothly.
What are the conditions for returns and exchanges?
Our returns and exchange policy does not contain any special conditions. However, please make sure that the product you are returning is in its original condition and is accompanied by all original accessories and packaging.
How long does it take to process a return or exchange?
We aim to process returns and exchanges as quickly as possible, generally within 7 business days of receiving the returned product. We will keep you informed throughout the process.
How will returns be reimbursed?
Refunds for returns will be made to the original payment method you used when purchasing. You will receive a full refund of the amount paid.
Can I exchange a product for another product of different value?
Yes, you can exchange a product for another product of different value. If the new product has a higher value, you will have to pay the difference. If its value is lower, you will receive a refund of the difference.
Can I return a product after the 30 day period?
Our return and exchange policy is valid for 30 days after purchase. Beyond this period, we unfortunately cannot accept returns or exchanges. We encourage you to contact us promptly if you have any concerns regarding an order, we might be able to help you out after all.
Can I trust your company?
We understand that trust is earned, not given. If you have any concerns about your order or feel uncertain about anything, please know that you can initiate a chargeback with your payment method without hesitation. Our mission is to provide you with beautiful, high-quality home decor that you'll love, and to be there for you every step of the way. Your satisfaction means the world to us, and we are dedicated to building a relationship based on trust and care. We hope to not only meet your expectations but to become a brand you can truly rely on.